Production & Operations Executive

Location: Mumbai

Role: Full time

Label Society is looking for a Production & Operations executive to join our growing team in Mumbai. We are looking for someone who can take ownership of the backend operations that keep the brand running smoothly. This is a role for someone who is organised, proactive and good with numbers, but equally comfortable communicating with customers, vendors and our internal team.

You’ll be an important link between what happens behind the scenes and the experience our customers have when they shop with Label Society.

What you’ll be responsible for
Manage and track orders from placement through production, dispatch and delivery
Coordinate with our in-house production team to ensure orders are produced and completed within timelines
Track production status and follow up on pending orders, alterations, corrections and dispatches
Maintain clear and updated records of order status and production timelines
Identify bottlenecks and proactively find solutions to keep orders moving
Coordinate daily dispatches and shipments with our courier/shipping partners
Track shipments and proactively flag delays, failed deliveries, RTOs and other issues




Ensure a smooth and timely post-purchase experience for customers
Handle customer queries and support over email/WhatsApp when required
Identify recurring customer issues and suggest ways to improve the overall experience
Maintain accurate stock records across styles, sizes and SKUs
Track incoming and outgoing stock
Coordinate with the production team on stock requirements and replenishment
Track key operational numbers and prepare reports when required
Help establish simple SOPs and systems as the brand continues to grow

What we’re looking for
1–2 years of experience in fashion, D2C, e-commerce, retail or operations is preferred
Strong proficiency in Excel / Google Sheets
Comfortable working with numbers, data and detailed trackers
Robust organisational and follow-up skills
Excellent written and verbal communication
Someone who is comfortable speaking to customers and handling difficult situations calmly
Robust problem-solving ability
Ability to multitask and manage multiple moving parts at once
Comfortable working in a small, fast-paced team where roles can be fluid and everyone is hands-on

📌 Operations Executive Mumbai
🏢 Label Society
📍 Mumbai