Major Incident Management

Contract

Hyderabad

Face to face interview (25 Aug)

Must have
Solid experience in Major Incident Management (P1/P2 incidents) within a 24x7 enterprise support setting.
Hands-on experience in leading Major Incident bridges, driving service restoration, and coordinating cross-functional technical teams.
Valuable understanding of ITIL Incident, Problem, Change, and Service Level Management processes.
Experience with ServiceNow or other ITSM tools for incident tracking, communications, escalations, and reporting.
Strong stakeholder management and communication skills, including executive-level updates during critical incidents.
Proven experience in technical and management escalation handling, vendor coordination, and multi-team collaboration.
Experience conducting Post Incident Reviews (PIR), Root Cause Analysis (RCA), and driving corrective actions.
Strong analytical and decision-making skills with the ability to perform under pressure and manage business-critical outages.
ITIL Foundation / ITIL v4 certification preferred.

📌 Major Incident Management Contract Hyderabad Face To Face Interview 25 Aug
🏢 AceStack
📍 Hyderabad