Senior Associate – IT Support
Administer Active Directory, Azure AD, Microsoft 365, Exchange Online, and user access.
Troubleshoot VPN, DNS, DHCP, LAN/Wi-Fi, laptops, desktops, printers, and peripherals.
Handle user onboarding/off boarding, endpoint configuration, and remote technical support.
Maintain ticket records, technical documentation, knowledge articles, and perform root cause analysis.

Requirements

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3+ years of experience in IT Support, Desktop Support, or Service Desk roles.
Strong hands-on experience with Windows, macOS, Active Directory, Azure AD, and Microsoft 365.
Positive knowledge of networking concepts including DNS, DHCP, VPN, LAN/Wi-Fi.
Experience with ServiceNow, Jira, or other ITSM/ticketing tools.
Solid troubleshooting, problem-solving, communication, and customer-service skills.
Willingness to work in rotational/night shifts and handle SLA-driven support settings.

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📌 Senior Associate Coimbatore (India)
🏢 QBrainX India
📍 India