Monitor the activities like- Plan, organize, and control field service activities (installation, commissioning, warranty & AMC
services).
Ensure timely response to breakdown calls and service complaints.
Monitor service schedules, manpower allocation, and site readiness.
Standardize service procedures, checklists, and work instructions.
Lead, mentor, and manage the service team including engineers and coordinators
Establish service standards, SOPs, and best practices
Lead and mentor service engineers, supervisors, and technicians.
Support sales and project teams with technical service inputs.
Build long-term relationships for AMC, retrofits, and upgrades.
Technical Support & Troubleshooting Provide advanced technical guidance to the customer
Coordinate with stores & purchase for spare availability.
Develop and promote Annual Maintenance Contracts (AMC).
Track AMC compliance, renewals, and profitability.
Warranty & Claim Management Manage warranty service calls and claim evaluations.
Prepare monthly MIS reports covering: Service Calls, Response Time, Customer complaints, AMC Avenue and Cost

📌 Service Manager Mumbai
🏢 Bizaccen Knnect
📍 Mumbai