– Team Leader – Operations (CXM)
Must have robust analytical skills (ability to use thinking and reasoning to solve a problem). Must have solid problem solving skills using a variety of

statistical and root cause tools.
Positive attitude to support company policies and must be able to maintain a high-morale environment.
Must be able to adapt to change in the workplace and demonstrate flexibility with current ideas and different settings.
Must be able to train others.
Must be energetic (ability to work at a sustained pace and produce quality work).
Must display honesty / integrity.
Must be able to work under pressure (ability to complete assigned tasks under stressful situations).
Ability to read and follow work instructions, procedures and policies.

• Education:
Must be graduate/ Post Graduate
Qualified from any stream is preferable

• Experience:




Minimum 1 years' experience of handling team as Team Leader (Direct reporting)
Average experience of team handling is minimum 20 associates (should be in direct reporting)
Experience of handling projects from Call Centre segment
Good enough in customer communication and management
Contact Centre, inbound, outbound, retention, Customer Service Experience is a must
Aware about term SLA

• Supervisory Responsibilities:
This job will focus upon the direction of work activities and will be responsible for direct supervisory duties affecting hourly associates.

• Computer Skills:
Ability to operate computerized equipment is required. Must have basic skills to operate in Excel, Word, Visio and PowerPoint. In addition, must

📌 Team Lead Bpo Chennai (India)
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📍 India