Job Title: Assistant Manager Surveillance (Audit)

Department: Audit & Compliance

Location: Bangalore

Reporting To: Manager – Surveillance / Head – Internal Audit

Job Purpose:

To ensure operational integrity, prevent revenue leakages, and maintain process compliance across Caf Coffee Day outlets and regions through regular surveillance audits, data analysis, and field investigations.

Key Responsibilities:
Conduct surveillance audits (CCTV and system-based) to identify operational gaps, pilferage, or non-compliance at caf outlets.
Review POS data, cash transactions, discounts, and wastage reports to detect anomalies or fraudulent activities.
Apply strategies based on multiple data sets & shortlist samples for investigation & surveillance monitoring.
Develop formal & informal information systems in the operating workplace & check pilferages thru thorough surveillance investigations.
To deep-dive into the system to find out route cause & suggest the remedies.
Perform mystery audits or surprise checks across outlets to on need basis.
Collaborate with the Operations, Finance, and HR teams to drive process improvements and corrective actions.




Prepare audit reports highlighting key findings, root causes, and actionable recommendations.
Support investigations into reported incidents of theft, misuse, or malpractice.
Ensure timely closure of audit observations and follow-up actions.

Key Skills & Competencies:
Robust analytical and observation skills
Attention to detail and integrity
Positive knowledge of MS Excel, POS data analysis, and CCTV monitoring
Excellent communication and report writing skills
Understanding of QSR / Retail industry operations
Ability to handle confidential information sensitively

Qualification & Experience:
Graduate or Postgraduate in Commerce, Business Administration, or related field
3–6 years of experience in retail/QSR audit, surveillance, or operations control
Experience in CCTV audit analysis or fraud detection preferred

Key Performance Indicators (KPIs):
Timely completion of surveillance audits
Reduction in operational losses and fraud cases
Compliance adherence rate improvement
Accuracy and quality of audit reports

📌 Surveillance Executive Bengaluru (India)
🏢 Coffee Day Global
📍 India