Key Responsibilities
Handle incoming and outgoing calls related to patient enquiries.
Respond to enquiries regarding appointments, consultations, procedures and hospital services.
Follow up with prospective and existing patients.
Coordinate appointment scheduling and confirmations.
Maintain patient enquiry and follow-up records.
Make reminder/follow-up calls to patients.
Coordinate with the front desk and other hospital teams.
Communicate information about hospital services clearly and professionally.
Support patient engagement and lead follow-up activities.

Desired Skills
Desired Skills
Excellent verbal communication.
Pleasant, confident and empathetic telephone manner.
Valuable listening and convincing skills.
Patient and polite approach while dealing with callers.
Basic MS Office/computer skills.
Ability to maintain call records and follow up systematically.
Healthcare/eye-care experience will be an advantage.

📌 Tellecaller Executive Ranchi (India)
🏢 Matri Eye Prerna Multi Spciality Eye Hospital
📍 India