Responsibilities:
Design and develop comprehensive training programs for collection agents.
Conduct training sessions on collection strategies, legal requirements, and communication techniques.
Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
Provide ongoing support and coaching to collection agents.
Ensure compliance with industry standards and regulations.
Develop training materials, manuals, and documentation.
Collaborate with management to identify training needs and objectives.

Qualifications:
Proven experience as a trainer, particularly in US Collections domain.
Graduates and undergraduates are eligible to apply
In-depth knowledge of collection processes and legal requirements.
Excellent communication and presentation skills.
Robust organizational and time management skills.
Ability to adapt training methods to various learning styles.
Certification in Training and Development is a plus.

📌 Trainers Us Collections Noida
🏢 Creative Hands HR
📍 Noida