DUTIES & RESPONSIBILITIES
Conduct Voice & Accent training which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening, and comprehension
Conduct Soft Skills training which includes phone etiquette for the employees.
Phone monitoring and assessment to understand the training needs.
Conduct customized training sessions based on the assessment done by the QA team/CSAT team and Operations/Team managers.
Conducting one to one counseling with the agents to guide them on grammar, voice modulation, accent or on providing excellent Customer experience.

QUALIFICATIONS

Graduate or higher

EXPERIENCE

Atleast one year experience in Voice and Accent Training.

REQUIRED SKILLS
Excellent command over spoken English and written
Should be able to handle training on Voice & Accent which includes voice modulation, accent neutralization, correct grammar & pronunciation, listening and comprehension
Should also be able to handle training on phone etiquette, Soft Skills and Customer experience
Applicants must be willing to work in adaptable shifts.

📌 Voice And Accent Trainer Diya Systems Mangalore (India)
🏢 Glowtouch Technologies Private
📍 India