We are looking for a confident and enthusiastic Telemarketing Executive to join our team. The role involves connecting with prospective clients, understanding their requirements, introducing our logistics services, and maintaining regular follow-ups to build solid business relationships and generate potential leads.
Key Responsibilities
Make outbound calls to prospective and existing clients to introduce and promote our logistics services.
Understand customer requirements and communicate suitable services effectively.
Maintain regular and timely follow-ups with prospective clients.
Generate and qualify leads through telephonic conversations.
Maintain accurate records of calls, follow-ups, leads, and customer interactions.
Coordinate with the Sales and Operations teams to ensure smooth communication and follow-up.
Build and maintain positive relationships with prospective customers.
Achieve assigned calling, lead generation, and follow-up targets.
Handle customer queries professionally and provide the required information.
Follow up with leads until the enquiry is converted or closed.
Maintain confidentiality of customer and company information.
Requirements
Freshers are welcome to apply.
Valuable verbal and written communication skills.
Confident and pleasant telephone manner.
Strong follow-up and convincing skills.
Ability to communicate with customers professionally.
Basic knowledge of MS Office / CRM tools is an added advantage.
Positive attitude, willingness to learn, and target-oriented approach.
Ability to work independently as well as coordinate effectively with the team.
Prior experience in the logistics / freight forwarding / shipping industry will be an added advantage.