Key Responsibilities
Handle customer queries and provide timely resolutions.
Maintain and update customer records in the CRM system.
Coordinate with internal teams to ensure smooth issue resolution.
Follow up with customers regarding requests, concerns, and feedback.
Monitor customer satisfaction and maintain positive client relationships.
Prepare reports and maintain accurate documentation of customer interactions.
Ensure adherence to company processes and service standards.
Assist in process improvement initiatives to enhance customer experience.
Required Skills:
Excellent verbal and written communication skills.
Valuable interpersonal and relationship management abilities.
Strong problem-solving and analytical skills.
Ability to multitask and work in a rapid-paced environment.
Attention to detail and organizational skills.
Pay: ₹14,000.00 - ₹20,000.00 per month
Application Question(s):
Are you valuable in english communication?