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Job Overview:
Responsibilities:
Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Contribute to technical direction and strategic decisions
Has the ability to operate with a limited level of direct supervision.




Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Drive stability efforts, manage End of Vendor Support (EOVS), and other setting cleanliness initiatives.
Manage Continuity of Business (COB) and other high availability efforts.
Provide ownership of major incidents or outages of critical systems.
Manage recurring and chronic issues in the Production workplace, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.

Recommended Qualifications:
8+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large c

📌 Infrastructure Senior Tech Analyst Pune (India)
🏢 Citi
📍 India