Field Technical Support Engineer - HealthTech

Location: Koramangala, Bengaluru, Karnataka
Company: NeuralBits Technologies Pvt. Ltd.
Industry: HealthTech / Hospital SaaS
Role Type: Field Technical Support

About the Role

NeuralBits is a growing HealthTech company providing digital healthcare solutions to 700+ hospitals across India.

Key Responsibilities
Provide in office training and product demonstrations to hospital staff.
Handhold customers during implementation and day-to-day product usage.
Address customer queries regarding product features and functionality.
Troubleshoot issues and provide timely resolutions.
Identify and report software bugs and coordinate with the development team for resolution and ETA.
Understand hospital workflows and customer pain points and recommend suitable product features.
Conduct regular hospital visits and provide on-site technical assistance whenever required.
Coordinate internally with Support, Implementation, and Technology teams for issue resolution.

Customer Engagement




Build and maintain skilled relationships with hospital staff and key users.
Understand customer expectations, product usage patterns, and adoption challenges.
Encourage effective product utilisation through regular training and support.
Ensure a positive customer experience through prompt communication and issue resolution.
Experience in Field Technical Support, Application Support, Implementation, Customer Support, or Technical Customer Service preferred.
Robust communication, troubleshooting, and problem-solving skills.
Comfortable travelling regularly to hospitals and client locations across Bengaluru.
Must own a two-wheeler and possess a valid driving licence.:
Travelling expenses for official client visits will be reimbursed as per company policy.

Language Requirements
Kannada:
Hindi:
English

Job Types: Permanent, Full-time, Fresher

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:
Commuter assistance
F

📌 Field Support Engineer Koramangala
🏢 Neuralbits Technologies
📍 Koramangala