We are looking for Customer Service Representative for our company.
Company: US based MNC
Department:CSR
Experience: 3 to 5 Years
Job Location: Prahlad Nagar
Shift Timings: US Shift 6:30 PM to 3:30 AM (Night)
Week Off:Alternate Saturday & All Sundays
Job Summary:
Key Responsibilities:
Provide excellent customer service through calls.
Answer customer queries promptly and accurately
Resolve customer complaints in a timely and appropriate manner
Escalate issues to the appropriate department as required
Provide regular reports on customer feedback and complaints
Maintain accurate records of customer interactions and transactions
Identify areas for improvement in customer experience and suggest solutions
Qualification & Skills:
Bachelor's degree or equivalent education/experience.
Excellent verbal and written communication skills in English.
Proficiency in MS Office
Ability to work in a team environment.
Robust problem-solving skills
Ability to work under pressure and meet deadlines.