Key Responsibilities
Contact customers to collect feedback regarding services and overall experience.
Conduct telephonic feedback calls and customer satisfaction surveys.
Record and maintain accurate feedback data and reports.
Identify customer concerns, complaints, and suggestions.
Escalate critical issues to the relevant department for resolution.
Prepare daily, weekly, and monthly feedback reports.
Maintain qualified and positive communication with customers.
Support customer retention and service improvement initiatives.
Required Skills:
Excellent communication skills in Hindi and English.
Valuable listening and interpersonal skills.
Ability to handle customer conversations professionally.
Basic computer knowledge (MS Excel, MS Office, CRM tools).
Strong attention to detail and reporting skills
Pay: ₹15,000.00 - ₹25,000.00 per month
Perks:
Cell phone reimbursement
Food provided
Health insurance
Life insurance
Provident Fund