Position: Operations Head - Business Migration Services

Location: Ahmedabad

Reporting to: VP - Operations & Compliance

Key Responsibilities

Team Leadership
Lead and develop the operations team (Managers/Executives) handling visa and immigration case processing across all supported countries.
Foster a team-oriented, performance-driven workplace and provide ongoing training, mentoring, and process guidance.
Set team targets, monitor performance, and ensure timely and accurate case delivery.

Visa & Immigration Case Management
Oversee the end-to-end handling of immigration and visa cases, including documentation review, case preparation, petition preparation, submission, follow-ups, and status tracking.
Ensure cases are processed accurately and within defined timelines.
Oversee complex business, investment, employment, and other immigration matters across multiple jurisdictions.
Ensure appropriate coordination between clients, legal teams, immigration professionals, embassies, consulates, and internal departments.

Compliance & Quality




Ensure all immigration operations comply with applicable immigration laws, regulations, government requirements, and company policies.
Establish rigorous documentation and quality-control standards to minimize errors and improve case outcomes.
Conduct regular case audits and implement corrective actions where required.
Stay updated on changes in immigration regulations, visa policies, and procedural requirements.

Process Improvement
Analyze existing immigration and visa workflows and identify bottlenecks and operational gaps.
Design and implement standardized processes, checklists, SOPs, digital tools, and quality-control mechanisms.
Improve processing efficiency, turnaround time, accuracy, and overall client experience.

Client & Stakeholder Coordination
Act as a senior point of contact for key clients and handle complex case-related escalations.
Provide case status updates and ensure timely resolu

📌 Immigration & Visa Operation Head Ahmedabad
🏢 Phoenix Business Advisory
📍 Ahmedabad