Job Summary

Key Responsibilities
Handle inbound and outbound customer calls.
Assist customers with bookings, cancellations, and rescheduling.
Provide accurate information about company services, offers, and policies.
Resolve customer complaints professionally and within defined timelines.
Coordinate with internal teams to ensure smooth service delivery.
Maintain customer records, call logs, and CRM updates.
Follow company SOPs and communication guidelines.
Collect customer feedback and support customer retention initiatives.
Escalate complex issues to the concerned department when required.

Required Skills:
Excellent verbal and written communication skills.
Positive listening and problem-solving abilities.
Customer-focused attitude and qualified demeanor.
Basic computer knowledge (MS Office, CRM tools, Google Sheets).
Ability to multitask and work in a fast-paced environment.
Solid time-management and conflict-resolution skills.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Call Center Executive Gandhinagar (India)
🏢 Cuatro Labs
📍 India