Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Brief Job Description:



- Incident Management and Request Management for a Technical Service Desk
To perform all the tasks with SLA- Help others to resolve the process issuesKey Accountabilities:
Manage his own deliverables and ensure that all the SLA’s are met
Meet the key performance indicators as set by the Manager
Identify the process gaps & share with Managers
Help supervisors to build the DPMs & FMEAs
Meet the customer expectations
Qualifications

Work Experience (Mention No. of years):
2 - 4 years of experience in GSCKnowledge/Qualifications/ Competency:
Any Graduate
Knowledge of MS office (Excel, Word, and Power point)Capabilities:
Effective written communication skills
Ability to work under pressure
Positive Team Player - Multi-tasking
Willingness to help others
Target oriented

📌 Senior Associate Pune (India)
🏢 Wns Global Services
📍 India