Minimum Qualification & Experience-
Minimum 1 year of relevant experience as a Process Trainer, Trainer, or SME/Trainer in a BPO/KPO/contact-centre workplace.
Strong knowledge of process training and operational procedures.
Excellent verbal and written English communication skills.
Good presentation and classroom/virtual training skills.
Ability to manage a classroom and handle different learner profiles.
Ability to conduct assessments, knowledge checks and provide individual coaching.
Proficiency in MS PowerPoint and MS Excel.
Ability to prepare training reports/MIS and track training effectiveness.
Positive understanding of operational metrics such as QA, AHT, Productivity, Adherence, Attendance and Shrinkage.

Preferred Certifications / Exposure-
Certified Train-the-Trainer qualification.




COPC Standards knowledge or experience working in a COPC-compliant/certified operation will be preferred.

Individual COPC training/certification from an authorized COPC programme will be an added advantage, but is not mandatory.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Leave encashment
Provident Fund

Ability to commute/relocate:
Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District): Reliably commute or planning to relocate before starting work (preferred)

Experience:
Trainer: 1 year (required)

Work Location: In person

📌 Process Trainer Bengaluru
🏢 Ditio sys
📍 Bengaluru