Sales Assistant - Chikankari & Fashion Business

Job Summary

Key Responsibilities
Handle customer enquiries through WhatsApp, Instagram, Facebook, phone calls and website.
Understand customer requirements and suggest suitable Chikankari fabrics, sarees, kurta fabrics, dupattas and other products.
Explain product details including fabric, embroidery, colour, size, price and availability.
Follow up with customers who have shown interest in products.
Convert enquiries into confirmed orders and maintain proper customer communication.
Assist customers before and after purchase and provide a smooth shopping experience.
Coordinate with the packing/dispatch team regarding confirmed orders.
Maintain basic records of customer enquiries, follow-ups and sales.
Help showcase new products and offers to customers through WhatsApp and social media.
Build long-term relationships with customers and encourage repeat purchases.
Maintain proper knowledge of the products and authentic Lucknow Chikankari.




Good communication skills and a polite, customer-friendly personality.
Interest in fashion, têxtiles, Chikankari and traditional Indian crafts.
Comfortable communicating with customers on WhatsApp and social media.
Basic computer and smartphone knowledge.
Ability to explain products confidently and professionally.
Valuable follow-up and sales skills.
Previous experience in sales, fashion, têxtile or retail business will be an advantage.
Freshers with valuable communication skills and a willingness to learn can also apply.

Preferred Skills

Customer Handling Sales WhatsApp Communication Social Media Follow-up Product Presentation Fashion & Textile Knowledge Teamwork

Employment Type: Full time
Industry: Chikankari / Fashion / Textile / E-commerce

Pay: ₹11,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Sales Assistant Lucknow
🏢 Sunrays Chikankari
📍 Lucknow