Job description:
Customer Support Associate Roles & Responsibilities
As a Pre-Sales Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:
Voice Support (Calling)
Handle inbound and outbound calls to address customer queries, feedback, and support requests.
Provide accurate information about courses, schedules, and platform usage.
Ensure timely follow-ups and resolution of open issues.
Chat Process
Manage live chat interactions with users across the website and app.
Assist customers with instant query resolution and guide them through the learning platform.
Maintain courteous and prompt communication at all times.