Job Title: Telecaller Executive - Tourism &:Sales & Customer:Type: Full time To: Sales Manager / Team Leader

Job Overview

Key Responsibilities: Lead Generation & Sales
Make outbound calls to warm leads generated through websites, social media, travel portals, and marketing campaigns.
Convert travel inquiries into confirmed bookings by effectively presenting travel packages.
Achieve monthly sales and booking targets.

Customer Consultation
Understand customer requirements, including destination preferences, travel dates, budget, and group size.
Recommend suitable domestic and international tour packages based on customer needs.
Explain package details, itineraries, inclusions, exclusions, pricing, and payment terms clearly.

Customer Support
Handle inbound customer inquiries professionally and promptly.
Resolve customer queries related to travel packages, hotels, flights, transportation, visas, travel insurance, and other travel services.
Coordinate with the operations team to ensure seamless booking and customer satisfaction.





Follow-up & Relationship Management
Conduct regular follow-ups with prospective customers to maximise conversions.
Maintain robust customer relationships to encourage repeat bookings and referrals.
Collect customer feedback after tour completion to improve service quality.

CRM & Documentation
Maintain accurate customer records, call logs, booking details, and follow-up schedules in the CRM system.
Prepare daily, weekly, and monthly sales reports.
Ensure all customer information is updated and maintained confidentially.

Qualifications
Graduate in any discipline (Travel & Tourism, Hospitality, Business Administration, or related fields preferred).
Minimum 6 months to 2 years of experience in Telecalling, Telesales, Customer Service, or Travel Sales.
Freshers with excellent communication and sales skills may also apply.

Required Skills:
Excellent communication skills in English and Hindi (additional re

📌 Tele Caller Executive Paharia (India)
🏢 Tour Assistance India
📍 India