Job Description

Key Responsibilities
Handle incoming customer emails and respond with accurate, helpful, and timely information
Understand customer concerns, identify issues, and provide appropriate resolutions
Escalate unresolved queries to relevant internal teams when necessary
Maintain and update customer interaction records accurately in the system
Ensure adherence to SLAs and quality standards in every interaction
Work closely with cross-functional teams such as technical support, product, and operations for query resolution
Identify recurring customer issues and suggest process or product improvements
Assist in creating and updating support documentation and FAQs

Required Qualifications and Skills
Bachelor's degree in any discipline




1 to 6 years of experience in email or chat-based customer support roles
Excellent written communication skills in English
Solid attention to detail and ability to manage multiple tasks
Proficient in using customer support tools and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce, etc.)
Ability to work independently and in a team setting
Flexibility to work in shifts, including weekends if required

Preferred Skills
Prior experience in e-commerce, fintech, SaaS, or service-based industries
Familiarity with CRM systems and email management tools
Basic understanding of customer service metrics like CSAT, FCR, TAT

📌 Hiring Email Support Executive Mumbai
🏢 Witbloom Training Placement
📍 Mumbai