Job Description

Key Responsibilities1. Flight Booking & Ticketing/n

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Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.
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Search and compare fares, schedules, availability and applicable fare rules.
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Make reservations and issue tickets accurately within defined timelines.
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Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.
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Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.
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Reissue, Cancellation & Refunds/n

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Process ticket cancellations, refunds and reissues as per airline fare rules.
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Handle schedule changes, flight cancellations and involuntary changes.
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Calculate applicable cancellation charges, reissue fees and fare differences.
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Coordinate with airlines, consolidators and suppliers for refund follow-ups.
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Maintain accurate records of pending refunds and outstanding cases.
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B2B Travel Agent & Corporate Support/n

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Provide ticketing and reservation support to Zourney's travel agent and corporate customers.
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Respond quickly to booking and ticketing requests received through phone, email and internal platforms.
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Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.
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Coordinate with the sales and account management teams to resolve customer issues.
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Airline & Supplier Coordination/n

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Coordinate with airlines, consolidators, GDS providers and other travel suppliers.
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Resolve ticketing failures, payment issues, booking errors and schedule-change cases.
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Track airline notifications and operational updates that may impact customer bookings.
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Operational Excellence/n

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Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details.
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Maintain proper documentation for all bookings and transactions.
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Follow Zourney's SOPs for booking, ticketing, cancellation,

📌 Air Travel Ticketing Panchkula (India)
🏢 Zourney.in
📍 India