Job Description

Amptek is seeking a highly self-motivated individual with solid problem solving skills to join our Sales team, administering Orders and Service (Repairs) in our ERP system, and managing a small territory for Customer Service.

Some of the key responsibilities of this position include:
Support the Global Customer Service team administering Orders and Service in our ERP system (MS Business Central)
Follow the established critical procedures within the Sales team:
PO contract review
Quoting procedure
Shipping procedure
Work to meet customer service metrics targets
Time to respond to customer enquiries
Time to load and acknowledge customer POs
Act as the focal point to ensure Service (Repairs) jobs are processed in a timely manner
Coordinate with Production to ensure Repairs are processed efficiently
Ensure repairs are quoted to customers when evaluation is complete
Coordinate with Sales and Customer Service to ensure customer approval is received for repairs
Ensure repairs are shipped back to customers once complete




Work with allocated customers to support the business s goals in the most effective manner possible:
Ensure customer enquiries are responded to in a timely manner
Respond to quote requests
Process customer Purchase Orders
Work with production team to ensure customer delivery time is achieved
Send invoices / shipping paperwork to customers as needed
Ensure all customer problems or complaints are resolved or escalated as appropriate in a timely manner.
Act as a focal point for customers with internal Amptek departments (Engineering, Quality, Production etc).
Refer technical issues to the correct department (Engineering / Quality / Production).
This role will be based in the AMETEK office in Bengalaru, India.

The ideal candidate will have:
Minimum of 3 years in Customer Service.
Demonstrated experience in working with cross functional teams.
The ability to troubleshoot problems raised by /

📌 Customer Service Representative Bengaluru (India)
🏢 Ametek Instruments India
📍 India