Job Description
Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 31st July 2026
/n
Date: 31st July'26
/n
Time: 10:00 AM to 1:00 PM
/n
Venue: ETA 1, Sandhya Infocity - Navalur
/n
No. 33, Rajiv Gandhi salai, old Mahabalipuram road, navalur
/n
Contact Person: Suryapriya
/n
Experience: 1 to 4 yrs
/n
Shift: US Shift (Night Shift)
/n
Skill: Customer Service Representative (CSR) (Voice Process)
/n
Job Summary:
/n
1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare account.
/n
2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to perks, eligibility, claims, billing, appointments, and other healthcare services.
/n
3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer service.
/n
Key Responsibilities:
/n
• Handle inbound and outbound customer calls in a skilled and courteous manner.
/n
• Respond to inquiries regarding health insurance advantages, coverage, eligibility, claims, and billing.
/n
• Assist members, patients, providers, and healthcare facilities with account-related concerns.
/n
• Verify member information and accurately document customer interactions in the system.
/n
• Resolve customer issues efficiently while adhering to company policies and healthcare regulations.
/n
• Escalate complex concerns to the appropriate department when necessary.
/n
• Maintain confidentiality and protect sensitive customer information in compliance with healthcare privacy
/n
requirements.
/n
• Meet established quality, productivity, and customer satisfaction targets.
/n
• Stay updated on healthcare policies, procedures, and account-specific guidelines.
/n
• Provide accurate information and educate customers on available healthcare services and programs.
/n
Qualificati
📌 Mega Walkin Drive At Hcltech For Customer Service Representative Thoothukudi (India)
🏢 HCLTech
📍 India