Company Description

At Fonada, a unit of Shivtel Communications Pvt. Ltd., we provide cutting-edge CPaaS solutions to revolutionize business communications. Our cloud telephony services, including Dialer Software, Cloud Call Centers, SMS & RCS, IVRs, and more, cater to over 400 businesses across various sectors, ensuring seamless communication and operational efficiency.
Role Description

This is a full time in office role for a Product Support Engineer located in Noida. As a Product Support Engineer at Fonada, you will be responsible for providing customer and technical support, troubleshooting product issues, and utilizing analytical skills to enhance product performance.
Qualifications

Product Support, Customer Support, and Technical Support skills
Analytical Skills and Troubleshooting abilities
Solid problem-solving skills and attention to detail
Experience in a similar role or technical support background
Knowledge of cloud telephony or related technologies
Bachelor’s degree in Computer Science, Information Technology, or related field

📌 Product Support Engineer Noida (India)
🏢 Fonada
📍 India