Job Requirements*
< · 1 to 4 Years of experience International voice process experience - Mandatory
US voice process experience - Preferred
Experience in International HR Helpdesk - Preferred
Experience in international chat process - Mandatory
Understanding of various processes of core HR Operations
Valuable understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday
Understanding of Service level agreements
Understanding of the Telephony tools e.g. Avaya >
Key Responsibilities*
< - Handle Tier HR helpdesk queries in line with the set procedures and knowledge base. Provide HR Helpdesk support to the Employees, Line Managers, Vendors and 3rd parties
Ensure call details are logged in the ticketing tool with proper notes
Ensure data privacy processes is followed with atmost focus
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures >