Job Description
Job Overview:
nIn this role, you will be responsible for serving customers globally by managing and resolving daily inquiries and cases at the first level through Case Management across all customer segments. You will be the primary point of contact to ensure timely, accurate, and effective handling of customer requests, contributing to overall customer satisfaction and service excellence.
nYour job:
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Respond to written customer inquiries (price and availability requests, order tracking, and complaints) through the case management and serve as the primary point of contact for external customersn
Route cases to the appropriate internal teams (e.g., technical inquiries to Technical Support) to ensure accurate and productive handlingn
Actively monitor and follow up on open cases to ensure timely resolution and high levels of customer satisfactionn
Document all case activities, actions taken, and outcomes to ensure transparency and enable effective follow-upn




Promote the use of efficient customer service channels to enhance the overall customer experiencen
Contribute to the continuous improvement of processes by updating the knowledge base and sharing best practices and improvement ideasn
Take ownership of personal learning and development to build strong knowledge of products, processes, and systemsn

nYour qualification:
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Bachelor's degree in Science (Physics, Chemistry, or Mathematics) with 2–3 years of relevant experience, preferably within multinational organizationsn
Excellent written and verbal communication skills in English, with the ability to support a global customer base and a robust problem-solving skills with a customer-focused mindsetn
Prior experience in customer service or involvement in process improvement initiatives, particularly those related to automation and operational efficiency is an advantagen

📌 Global Customer Support Executive Bengaluru
🏢 Festo India
📍 Bengaluru