Job Description
We are looking for a Senior Customer Success Lead – Campaign Management to own strategic client relationships while mentoring a team of Customer Success professionals. This is a high-impact, hybrid role combining individual account ownership with team leadership, focused on e-commerce performance marketing clients. You will drive client growth, lead escalations, improve processes, and collaborate with cross-functional teams to deliver exceptional campaign performance.
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nKey responsibilities:
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Own and grow a portfolio of high-value e-commerce performance marketing accountsn
Lead strategic client conversations, including campaign strategy, QBRs, account growth, renewals, cross-sell, and upsell opportunitiesn
Mentor, review, and guide junior Customer Success/Account Management team membersn
Act as the primary escalation owner, proactively managing account health, delivery risks, and churn signalsn
Build and standardize Customer Success processes, SOPs, playbooks, onboarding workflows, reporting cadences, and documentationn




Ensure seamless client onboarding and collaborate with Campaign Management, Median
Buying, Creative, Analytics, and Sales teams to drive successful outcomesn

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nQualifications:
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2–4 years of Customer Success or Account Management experience in AdTech, MarTech, SaaS, or Performance Marketing, managing e-commerce clients. n
Solid understanding of Google Ads, Meta Ads, Google Analytics, with experience driving campaign strategy, QBRs, renewals, account growth, upsell, and cross-sell.n
Proven ability to own client relationships, lead escalations, mentor junior team members, and collaborate with Campaign, Creative, Media, and Analytics teams.n
Experience building or improving Customer Success processes, SOPs, playbooks, client onboarding, and reporting frameworks in a rapid-paced workplace.n
Hands-on experience with Notion, Asana, Trello, Monday.com, or ClickUp; familiarity with HubS

📌 Account Manager Pune
🏢 DeltaX
📍 Pune