Job Description
Job Summary
nThe Team Leader – Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.
nKey Responsibilities
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Team Management & Leadership : Lead, mentor, and motivate a team of admission counselors.n
Conduct daily huddles, performance reviews, and coaching sessions.n
Manage team productivity, attendance, and engagement.n
Admissions Target Achievement : Drive monthly, quarterly, and annual admission targets.n
Monitor individual and team conversion performance.n
Develop strategies to maximize enrollments and revenue.n
Lead Management & Conversion: Ensure proper lead allocation and follow-up.n
Track inquiry-to-admission conversion ratios.n
Handle high-potential and escalated leads personally when required.n
Quality Monitoring: Monitor inbound and outbound counseling calls.n




Ensure counselors provide accurate program and admission information.n
Maintain counseling quality standards and compliance.n
Performance Tracking & Reporting: Prepare daily, weekly, and monthly MIS reports.n
Analyze conversion data, counselor productivity, and admission trends.n
Present performance insights to management.n
Student & Parent Relationship Management : Ensure excellent counseling experience for students and parents.n
Resolve escalations and admission-related concerns.n
Maintain high customer satisfaction levels.n
Training & Development: Identify skill gaps and conduct training sessions.n
Improve counselors' communication, objection handling, and closing skills.n
Support onboarding of current team members.n

nRequired Skills
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Team Handling & Leadershipn
Admission Counseling / Education Salesn
Lead Conversion & Revenue Managementn
CRM Management (LSQ, Salesforce, Zo

📌 Team Leader Kalron
🏢 Chandigarh University - HR Department
📍 Kalron