Job Role: Customer Support Executive

Job Description
Handle customer queries through calls, emails, and chat in a timely and qualified manner.
Resolve customer concerns related to products, orders, deliveries, and payments.
Provide accurate information regarding products, company policies, and services.
Understand customer concerns and provide appropriate solutions.
Escalate complex or unresolved issues to the relevant internal teams.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with Logistics and Operations teams to resolve customer issues efficiently.
Follow up with customers whenever required to ensure complete resolution.
Maintain a high level of customer satisfaction and positive customer experience.
Follow company processes, service standards,



and customer support guidelines.

Requirements & Qualifications
Experience: 1+ year of experience in Customer Support / Customer Service.
Strong verbal and written communication skills.
Excellent customer-handling and interpersonal skills.
Ability to handle customer queries professionally and empathetically.
Basic understanding of CRM tools and customer support platforms.
Good problem-solving and decision-making skills.
Robust attention to detail.
Ability to work effectively in a fast-paced setting.
Proficiency in English and Hindi.

📌 Customer Support Executive Hyderabad
🏢 JobTrade
📍 Hyderabad