Title: Retail Manager - Wedding & Ethnic Wear

Key Responsibilities
Welcome and assist clients and their families throughout their shopping journey.
Understand customer requirements and recommend suitable styles, fabrics, and outfits.
Guide clients through fittings, styling, and garment customisation.
Note measurements and prepare detailed order specifications with the support of the Master.
Generate sales while delivering an exceptional customer experience.
Prepare customer orders, quotations, and bills accurately.
Coordinate with the Production Coordinator to ensure timely execution of every order.
Follow up on trials, alterations, and deliveries to ensure a smooth customer experience.
Inspect garments before trials and final delivery to ensure quality and finishing standards.
Build long-term relationships with clients through professional service and personalised styling advice.




Maintain an organised, presentable, and customer-ready display at all times.

Qualifications / Requirements
3–6 years of experience in wedding wear, ethnic wear, bespoke tailoring, luxury retail, or premium fashion.
Excellent customer service, sales, and communication skills.
Ability to confidently handle wedding clients and family consultations.
Valuable understanding of fabrics, garment construction, styling, and measurements.
Strong coordination and follow-up skills with production teams.
Pleasing personality with a skilled appearance and positive attitude.
A Fashion Design qualification or experience as a Fashion Consultant, Stylist, or Luxury Retail Sales Qualified will be an added advantage.

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