Job Title: Head of Customer Success

Experience: 5–7 Years
Salary: ₹40,000 – ₹50,000 per month
Location: Paschim Vihar, Delhi
Employment Type: Full-Time

Job Responsibilities
Lead and manage our 4 divisions – outbound sales, Customer Support, Subscription, survey & feedback to ensure excellent customer experience.
Setup and oversee CRM operations, WhatsApp API, Ticketing System, IVR, and Email Support flow.
Monitor customer queries, escalations, and ensure timely resolution.
Develop strategies to improve Customer Satisfaction (CSAT) and Customer Retention.
Manage customer feedback and survey processes to drive service improvements.
Coordinate with internal teams to ensure smooth support operations.
Track support KPIs and prepare performance reports.

Required Skills
Solid knowledge of CRM systems.




Hands-on experience with WhatsApp API.
Experience with Ticketing Systems
Good understanding of IVR and Email Flow Management.
Robust focus on Customer Retention and Customer Satisfaction.
Experience in Feedback & Survey Management.
Excellent verbal and written communication skills.
Strong leadership, problem-solving, and team management abilities.

Experience Required: 5–7 years in Customer Support/Customer Service Operations, with prior team handling experience preferred.

Pay: ₹42,000.00 - ₹50,000.00 per month

Perks:
Cell phone reimbursement

Work Location: In person

📌 Head Of Customer Success Paschim Vihar
🏢 Sekyo Innovation
📍 Paschim Vihar