Visit customers at their residence or business premises for loan recovery follow-up.
Explain outstanding loan dues and available repayment options.
Negotiate and encourage timely repayments or settlement of overdue accounts.
Maintain skilled and courteous communication with customers.
Update daily field visit reports, customer feedback, and collection status.
Coordinate with bank officials regarding account status and recovery progress.
Ensure compliance with RBI guidelines and bank recovery procedures.
Maintain confidentiality of customer and bank information