Customer Support & Escalation Handling
Handle customer queries across calls, emails, WhatsApp, social media, and e-commerce platforms
Resolve escalated complaints related to online orders, deliveries, cancellations, returns, refunds, warranties, and fitment issues
Provide accurate product guidance on helmets, riding jackets, gloves, luggage, and other riding accessories for online and offline customers
Assist customers with order placement, payment issues, tracking, and website/app-related queries
Identify B2B / bulk purchase inquiries and promptly pass them to the Wholesale Department
Ensure first-contact resolution wherever possible to improve customer satisfaction

Sales & Demand Coordination
Achieve assigned sales targets through effective customer engagement and timely follow-ups
Review sales patterns, demand trends, and rapid-moving / slow-moving products
Coordinate with the Purchase Department to ensure required products are procured on time and stock availability is maintained





Order & After-Sales Coordination
Coordinate with logistics, warehouse, marketplace partners, and service teams order fulfilment and issue resolution
Track replacements, refunds, cancellations, and warranty claims across website and Customer care orders
Maintain accurate and up-to-date record.

Customer Experience Improvement
Identify recurring customer issues related to products, deliveries, payments, or platforms and suggest preventive actions
Collect customer feedback from online channels and marketplaces and share insights with product and operations teams
Support customer retention initiatives, repeat purchases, and Autonity riding club activities.

Pay: ₹20,000.00 - ₹32,000.00 per month

Language:
Malayalam (Required)
Hindi (Required)
English (Required)
Kannada (Required)

Work Location: In person

📌 Customer Care Executive Bengaluru
🏢 Autonity
📍 Bengaluru