Job Role:

Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure productive and effective operations.

Job Description:
Managing a team of 15 to 20 associates
Reporting to AM/Manager
Responsible for AHT, attrition, shrinkage, and Csat management
Managing the day-to-day activities of the team.
Engaging the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Conducting quarterly performance reviews.
Contributing to the growth of the company through a successful team.
Creating a pleasant working workplace that inspires the team.
Responsible for driving process-related KPIs
Work Module – Work from Office

📌 Team Leader – Operations Amritsar (India)
🏢 Kochartech
📍 India