Job Summary:

We are looking for a Customer Support Executive to join our BPO team. The candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring a high level of customer satisfaction through professional and timely communication.

Key Responsibilities:
Handle customer calls, emails, chats, and other support channels.
Understand customer requirements and provide appropriate solutions.
Resolve customer complaints and issues within defined timelines.
Maintain a qualified and courteous approach during customer interactions.
Follow company policies, processes, and service quality standards.
Record and update customer information accurately in CRM systems.
Escalate complex or unresolved issues to the appropriate department.
Meet daily, weekly, and monthly performance targets.
Maintain required quality, productivity, AHT, and customer satisfaction (CSAT) standards.
Follow call handling and communication guidelines.




Coordinate with internal teams to resolve customer issues.
Maintain confidentiality of customer and company information.

Required Skills:
Excellent verbal and written communication skills.
Good listening and problem-solving abilities.
Customer-focused and positive attitude.
Basic computer knowledge and familiarity with MS Office/CRM tools.
Ability to work under pressure and meet targets.
Good typing and multitasking skills.
Ability to work effectively in a team setting.
Willingness to work in rotational shifts, including night shifts if required.

Eligibility:
Minimum qualification: Graduate.
Minimum 1 year of experience required in BPO/KPO sector. Customer service experience in voice and non-voice international process.
Positive command of English and Hindi; additional languages are a plus.

Pay: ₹400,000.00 - ₹420,000.00 per year

Work Location: In person

📌 Customer Support: International Voice Pune
🏢 Radhika Provision
📍 Pune