Job Summary
To maintain attendance & leave reports and ensure that all responsibilities/escalations are resolved in a timely manner through basic analysis/infrastructure mgmt.
Key Responsibilities
To ensure that calls/ chats are addressed within agreed SLAs
To maintain attendance, leave reports , breaks & shift rosters
To perform adhoc analyses, SIP activities and infrastructure management
To resolve escalations in a timely manner adhering to the process and quality compliance
To ensure positive customer satisfaction and feedback
To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
Skill Requirements
Other Requirements
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📌 Shift Lead Support & Operations Lucknow
🏢 HCLTech
📍 Lucknow