The Service Manager is responsible for managing the complete workshop operations of the automobile dealership/service center. The role includes ensuring high customer satisfaction, achieving service revenue targets, improving workshop productivity, maintaining quality standards, and leading the service team effectively.

Key Responsibilities
Manage day-to-day operations of the automobile service workshop.
Ensure excellent customer satisfaction and timely vehicle delivery.
Monitor workshop productivity, efficiency, and manpower utilization.
Achieve service revenue, labor sales, and spare parts targets.
Handle customer complaints and ensure quick resolution.
Coordinate with technicians, service advisors, and spare parts department.
Monitor quality control and maintain manufacturer standards.
Conduct regular team meetings and technical training programs.
Ensure proper implementation of warranty policies and procedures.
Maintain service records, MIS reports, and workshop documentation.
Improve customer retention and repeat business.
Ensure workplace safety, cleanliness,



and discipline in the workshop.
Track vehicle turnaround time (TAT) and reduce delays.
Support business growth through service campaigns and customer follow-ups.

Required Skills
Robust leadership and team management skills
Excellent communication and customer handling ability
Good technical knowledge of automobiles
Workshop operation and process management
Problem-solving and decision-making skills
Knowledge of DMS/CRM software
Ability to achieve targets and improve profitability
Positive analytical and reporting skills

Qualification
Diploma / Bachelor’s Degree in Automobile Engineering or Mechanical Engineering
MBA is an added advantage

Experience
5 to 10 years of experience in automobile service operations
Prior experience as Assistant Service Manager / Workshop Manager preferred

Pay: ₹40,000.00 - ₹55,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Service Manager Erode
🏢 PRESSANA KIA
📍 Erode