Job Summary:

A Hotel Receptionist is responsible for managing the front desk operations of the hotel and providing excellent customer service to guests. The role includes greeting guests, handling check-in and check-out procedures, managing reservations, and addressing guest inquiries in a skilled manner and providing excellent customer service to ensure a pleasant stay for guests.

Key Responsibilities:
Guest Reception

o Greet and welcome guests in a polite and friendly manner.

o Assist guests with check-in and check-out procedures.
Reservation Management

o Handle room bookings, cancellations, and modifications.

o Maintain accurate records of reservations.
Customer Service

o Answer guest inquiries about hotel services, facilities, and local attractions.

o Resolve guest complaints or issues promptly and professionally.
Communication

o Answer phone calls and respond to emails from guests.

o Coordinate with housekeeping and other departments regarding room status and guest requests.




Administrative Duties

o Maintain front desk records and guest information.

o Handle billing, payments, and issue receipts.
Security and Safety

o Verify guest identification and ensure proper documentation.

o Maintain confidentiality of guest information.

Qualifications & Requirements:
Minimum qualification: Graduation.
Valuable communication and interpersonal skills.
Basic knowledge of computers and MS Office.
Pleasant personality with a customer-service approach.
Ability to work in shifts, including weekends and holidays.

Experience:

0–2 years of relevant experience in hotel or hospitality industry preferred.

Job Type: Full Time

Salary: As per industry standards.

Pay: ₹10,000.00 - ₹13,000.00 per month

Perks:
Leave encashment
Paid sick time

Work Location: In person

📌 Front Desk Executive Samastipur (India)
🏢 HOTEL HERITAGE INN
📍 India