Customer Relationship Manager (CRM) – Solar Industry

Job Overview

KCP Eco Energy is looking for an experienced and customer-focused Customer Relationship Manager (CRM) to manage customer communication and coordination throughout the solar project lifecycle.

The candidate will work closely with the Sales, Design, Engineering, Project Execution, Accounts, and O&M; teams to ensure customers receive timely updates and a smooth experience from enquiry to project completion and after-sales support.

Key Responsibilities
Manage customer relationships from sales confirmation through project completion.
Act as the primary point of contact for customer queries, updates, and coordination.
Follow up with customers regarding documents, approvals, payments, site requirements, and project schedules.
Coordinate with sales and technical teams to understand and communicate project progress.
Maintain accurate customer information, follow-up records, and communication history.
Schedule customer meetings, site visits, inspections, and project discussions when required.
Handle customer concerns and coordinate with the appropriate department for timely resolution.
Provide regular updates regarding solar installation, commissioning, documentation,



and handover.
Coordinate with the O&M;/service team for post-installation customer requirements.
Maintain robust relationships with existing customers and encourage referrals.
Prepare daily/weekly CRM reports and follow-up status reports for management.
Ensure timely follow-up on leads and existing customer enquiries as assigned.

Required Skills & Qualifications
Any Degree.
2–4 years of experience in Customer Relationship Management, Client Coordination, Customer Support, or similar roles.
Experience in the solar, EPC, construction, electrical, or renewable energy industry is preferred.
Excellent verbal and written communication skills.
Robust follow-up, coordination, and problem-solving abilities.
Good knowledge of MS Excel, Word, Email, and CRM software.
Ability to communicate professionally with customers and internal teams.
Robust organizational skills and ability to manage multiple customers simultaneously.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
Cell phone reimbursement
Commuter assistance
Internet reimbursement
Leave encashment

Work Location: In person

📌 Customer Relationship Manager Crm Salem
🏢 KCP ECO ENERGY INDIA
📍 Salem