Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project.

The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel.

The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction.

Responsibilities:
Oversee overall service delivery management
Ensure adherence to Service Levels
Collaborate with client Service Delivery management personnel
Manage the compilation of metrics around open tickets, backlog, aging, etc
Drive metrics-driven continuous improvement and customer satisfaction

Must-Have:
Proven experience in delivery management
Solid leadership and team management skills
Excellent communication and stakeholder management abilities
Proficiency in using ServiceNow (SNOW) toolset for incident management

Positive-to-Have:
Experience in managing Oracle-related projects
Familiarity with ITIL processes and frameworks

📌 Delivery Lead Noida
🏢 Shashwath Solution
📍 Noida