Customer Support Executive Hindi & English &(South regional Languages- Tamil, Telugu, Malayalam,Kannada )

Company: Emagn Solutions Private Limited

Number of Vacancies: 8

Experience Required: 06 Months-4 Years

Employment Type: Full time

Job Summary

We are looking for experienced Customer Support Executives with excellent communication skills in both Hindi and English. The candidate should be confident, patient, customer-focused, and capable of professionally handling customer queries, complaints, service requests, and escalations.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Communicate effectively with customers in Hindi and English.
Understand customer concerns and provide accurate solutions.
Register product complaints, service requests, installation requests, and warranty-related cases.




Handle angry or dissatisfied customers calmly and professionally.
Resolve customer queries on the first call whenever possible.
Coordinate with service centres, technicians, and internal teams for timely resolution.
Follow up on pending complaints until final closure.
Maintain complete and accurate customer interaction records.
Update complaint status, follow-up dates, pending reasons, and remarks in the system.
Respond to customer emails and online queries within the defined timeline.
Escalate critical or unresolved cases to the concerned department.
Ensure complaints are resolved within the defined TAT.
Collect customer feedback after complaint resolution.
Maintain high customer satisfaction and service quality.

📌 Customer Support Executive South Regional Languages Noida (India)
🏢 EMAGN SOLUTIONS
📍 India