We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package.
Key Responsibilities:
Provide high-end technical and project-based support & consultation for Office365 Cloud services.
Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package.
Handle Tier 3 operations for all Office365 workloads, primarily:
o Exchange Online
o SharePoint Online
o Microsoft Teams
o Security & Compliance
Assist Tier 1 & Tier 2 resources in addressing Office365-related issues.




Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer.
Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers.
Resolve global cross-functional or work-team issues.
Define key management routines and governance strategies to ensure effective business process execution.

Keywords :sharepoint,microsoft teams,itil,incident management,problem management,itsm,change management,project management,sla management,team management,operations management,team leading,servicenow,process management,service delivery,tat,vendor management,O365 Admin*

📌 Admin Pune
🏢 Shashwath Solution
📍 Pune