Position Title-Assistant/Associate Director, IT Process

Department-Information Technology

Location-Gurgaon

Position reporting to-IT Director

Job Purpose
This is a challenging position within Acuity Information Technology, reporting to IT Director.
Manage automation of IT operations, including infrastructure, applications, and support services, ensuring systems are reliable, scalable, and meet organizational needs.
The candidate must be very motivated and willing to take on challenges, learn new concepts and be willing to multi-task to succeed.

Key Responsibilities

Functional Responsibilities
Customer Focus in delivering solutions. Ability to manage Stakeholder expectations.
Proven ability to multi-task and manage up in a complex setting. Deliver results with changing priorities and ad hoc deliverables within tight timeframes utilizing individual contributions and within a team concept.
Ability to understand the importance of following Governance processes; capturing and maintaining updated metrics for reporting within a project.
Strong written, verbal, and presentation communication skills.



Ability to present project status to various levels of personnel. Solid use of Microsoft Office applications to enhance project deliverables and attain results.
Robust & proven positive leadership skills in words, actions, results. Lead and embrace change and operational efficiencies within the position and project team context.

Qualifications :

Bachelor Degree or Equivalent area of study, preferably in technology/business or equivalent.

ITIL and PMP certifications are preferred

Experience :Minimum 15 years experience in IT industry, with at least 8+ years of relevant IT Infrastructure management including leadership roles supporting enterprise-level environments.

Key Competencies
Proven team management and project management abilities.
Deep knowledge of IT infrastructure, systems architecture, security protocols, and application lifecycle.
Solid strategic planning and analytic skills.
Demonstrated ability to manage change, resolve complex problems, and deliver under pressure.

📌 Assistant/ Associate Director It Process Gurugram
🏢 Acuity Analytics
📍 Gurugram