Complaint Handling
To handle and resolve all the complaints raised in their assigned territory in co-

ordination with CCE, Dealer Mechanic and Dealer advisor.
To ensure Job Card opening by dealer advisor as and when the complaint is

registered at dealership.
To ensure dealer mechanic to take OTP from customer within 3hours of job card

opening.
To support CCE for complaint resolution within 48hours of job card opening.
Customer Handling To understand the complaint and help customer by resolving the

complaint in best possible manner in coordination with the internal external

stakeholder.
Service Camp - Carry out service camp along with dealer manpower, as per defined SOP

in coordination with CCE/CCM.
Parts Availability - Facilitated the dealership in arranging the parts from stockist which





are required to resolve customer complaints.
Trainings
To give on the job training to dealer mechanics.
Support in mechanic training at Sonalika Skill Development Centres in their assigned

territory.
Others
Support CCE in implementing Company Identity Program which includes Standees,

Banners, Front board etc. at dealerships.
Travel as per plan approved by CCM based on territory requirements.

Disclaimer: This job posting & location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Cct Customer Care Professional Washi (India)
🏢 Sonalika Tractors
📍 India