22 Aug
|
Durga Group
|
Siliguri
22 Aug
Durga Group
Siliguri
Roles and Responsibilities
Manage day-to-day operations of customer service team, ensuring effective processing of customer requests and issues resolution.
Collaborate with cross-functional teams to identify areas for process improvement and implement changes to increase efficiency.
Develop and maintain reports using Excel to track key performance indicators (KPIs) such as first call resolution rate, average handling time, etc.
Provide analytical support to senior management by analyzing data trends, identifying root causes of problems, and recommending solutions.
Ensure compliance with company policies, procedures, and regulatory requirements.
📌 Service Coordinator Siliguri
🏢 Durga Group
📍 Siliguri