Job Description - Customer Care Executive cum Admin

Location - Bangalore (on site)

CTC - 2 -3 lpa

About Bene Kleed

Bene Kleed is one of India’s rapid-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We’re looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations.

Role Overview

The Customer Care Executive will be responsible for handling customer interactions across Whats App, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and solid brand communication.

The role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience.

Key Responsibilities

Customer Support & Query Resolution
Handle customer queries across Whats App, Instagram, email, and support platforms
Ensure quick first response and fast issue resolution
Resolve customer concerns with empathy, ownership,



and accuracy
Coordinate with logistics and operations teams for issue closure
Maintain zero missed customer queries

Customer Experience Management
Maintain Bene Kleed’s brand tone and customer-first communication
Deliver premium and emotionally engaging customer interactions
Build solid customer relationships to improve retention and repeat purchases
Handle escalations professionally and efficiently

Returns, Exchanges & RTO Management
Manage return, exchange, cancellation, and RTO cases
Identify avoidable returns and proactively reduce them
Ensure accurate issue and reason tagging
Coordinate pre-dispatch interventions where required

CRM & Customer Lifecycle Management
Maintain customer data hygiene inside CRM tools
Support customer segmentation and campaign execution
Track repeat customers and re-engagement opportunities
Capture customer feedback and insights

📌 Customer Care Representative Cum Admin Bengaluru
🏢 Bene Kleed
📍 Bengaluru