Job Title: Customer Support Executive
Department: Customer Service / Operations
Experience: Fresher / 0–2 years
Location: [Gurgaon Sector 18 ,PH - 4 plot no - 247- Startek ]
Employment Type: Full time
Job Summary
We are looking for a Customer Support Executive to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience through effective communication and timely support.
Key Responsibilities
Handle customer queries through calls, chat, or email.
Resolve customer complaints and service-related issues.
Provide accurate information about products and services.
Maintain qualified and courteous communication.
Record customer interactions in the CRM/system.
Follow company policies and standard operating procedures.
Escalate complex issues to the concerned team.
Achieve assigned quality and productivity targets.
Ensure customer satisfaction and timely resolution.
Maintain accurate records of customer interactions.
Requirements
Good verbal and written communication skills.
Customer-focused and problem-solving attitude.
Basic computer knowledge.
Ability to work in a team workplace.
Willingness to work in rotational shifts, if required.
Freshers are welcome to apply.
📌 Customer Care Executive Gurugram (India)
🏢 Startek Aegis Customer Support Services
📍 India
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